Returns Policy

Returns / store credit

• Please choose carefully as we are not obliged to provide a refund or allow an exchange simply because you changed your mind about a purchase.
• We encourage you to contact the product manufacturer in relation to any issues you may have with the products.

Packaging and Labelling of Products

• We endeavour to depict products available for purchase using accurate images of the products.  At times, however, products actually delivered may differ in appearance and packaging from their appearance in images and photographs on the Website. 

Products Out of Stock

• We reserve the right to notify you that products for which you place orders have become unavailable.  Subject to clause 8, in the event that you order a product from the Website and we later inform you that we no longer stock the product you had originally ordered, we may do one of the following:
  • provide you with a credit or refund to the value of the product that was not supplied to you including the delivery fee; or
  • provide you with a substitute for the product of a quality and value equivalent to or greater than the originally ordered product.